gbagi Privacy Policy

This Privacy Policy describes how gbagi ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players and visitors who use the gbagi website at gbagi.net and the gbagi mobile app. By registering an account or using any part of the gbagi platform, you agree to the practices described in this policy.

gbagi is an online gaming platform built for players in Bangladesh. We understand that privacy is important to our players, and we take our responsibility to handle your data carefully and transparently very seriously. This policy is written in plain language so you can understand exactly what we do with your information — no legal jargon designed to confuse.

If you have questions about anything in this policy, or if you want to exercise any of your data rights, please contact our support team. Details are at the bottom of this page.

gbagi collects personal data in several ways — directly from you when you register or use the platform, automatically when you interact with our systems, and from third parties such as payment processors when you make a transaction.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

Every piece of data gbagi collects has a specific purpose. We do not gather information speculatively or build data profiles beyond what is needed to operate the platform safely and fairly. Here is why we collect each category of data:

• Identity and contact data — to create and manage your gbagi account, verify your age and identity, and communicate with you about your account.
• Financial data — to process deposits and withdrawals, detect fraud, and comply with anti-money laundering requirements.
• Usage data — to monitor platform performance, detect unusual activity, support responsible gaming assessments, and improve the overall player experience.
• Device data — to maintain platform security, detect unauthorised access attempts, and ensure the platform works correctly across different devices.
• Communication data — to resolve support queries, maintain records of interactions, and improve our customer service quality.

gbagi processes your personal data on the following legal grounds:

• Contract performance — processing your data is necessary to provide the services you signed up for, including account management, game access, and payment processing.
• Legal obligation — we are required to collect and retain certain data to comply with anti-money laundering laws, age verification requirements, and other applicable regulations.
• Legitimate interests — we process some data to protect the security and integrity of the platform, detect fraud, and improve our services. We only do this where our interests do not override your privacy rights.
• Consent — where we rely on your consent to process data — for example, for optional communications — you can withdraw that consent at any time by contacting support.

gbagi does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services — when we need to verify your identity, we may share relevant documents with a third-party verification provider. This data is used solely for verification and is not retained by the provider beyond what is required.
• Fraud prevention and security — we may share data with fraud detection services to protect the platform and its players from financial crime and account takeover attempts.
• Legal and regulatory requirements — if we are required by law or a legitimate regulatory authority to disclose your data, we will do so. We will notify you where we are legally permitted to do so.

All third parties who receive data from gbagi are required to handle it securely and use it only for the purpose for which it was shared. We do not permit third parties to use your data for their own marketing or commercial purposes.

gbagi retains your personal data for as long as your account is active and for a period after account closure as required by law or legitimate business need. The specific retention periods depend on the type of data:

• Account and identity data — retained for the duration of your account and for up to 5 years after closure, in line with anti-money laundering record-keeping requirements.
• Transaction records — retained for up to 5 years from the date of the transaction.
• Usage and session data — retained for up to 2 years from the date of collection.
• Support communications — retained for up to 3 years from the date of the interaction.

Once the applicable retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you. If you request deletion of your account before the retention period expires, we will delete all data that we are not legally required to retain.

gbagi takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and gbagi servers is encrypted using TLS (Transport Layer Security).
• Sensitive data stored on gbagi servers is encrypted at rest.
• Access to personal data within gbagi is restricted to staff who need it to perform their job functions.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Payment details are handled exclusively by certified payment processors and are never stored on gbagi servers.

While we take every reasonable precaution, no system is completely immune to security risks. If you suspect that your gbagi account has been compromised, contact our support team immediately so we can take action to protect your account.

gbagi uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on the gbagi platform:

• Essential cookies — these are required for the platform to function. They handle things like keeping you logged in during a session. You cannot opt out of these without affecting platform functionality.
• Analytics cookies — these help us understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised.
• Preference cookies — these remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.

gbagi does not use advertising or tracking cookies. You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform.

As a gbagi player, you have the following rights over your personal data. To exercise any of these rights, contact our support team with your request and we will respond within a reasonable timeframe.

gbagi is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our registration process, and we may request additional proof of age at any point.

If we discover that we have inadvertently collected data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on gbagi, please contact our support team so we can investigate and take action.

gbagi may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, we will update the "last updated" date at the top of this page.

For significant changes that affect how we use your data, we will notify you directly via your registered contact details or through an in-platform notification. Continued use of gbagi after a policy update constitutes your acceptance of the revised policy.

We recommend reviewing this page periodically so you are always aware of how gbagi handles your personal information.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with the gbagi support team. We are available 24 hours a day, 7 days a week.

You can reach us via live chat on the gbagi platform or by emailing [email protected]. When contacting us about a data request, please include your registered phone number so we can locate your account quickly and handle your request efficiently.

For general help and account queries, visit our Support page or check the FAQ for answers to common questions.