gbagi Terms and Conditions

These Terms and Conditions ("Terms") govern the relationship between gbagi ("we", "us", "the platform") and any person ("you", "the player") who registers an account or uses the gbagi website at gbagi.net. By accessing the platform, creating an account, or placing a bet, you confirm that you have read, understood, and agreed to these Terms in full.

gbagi is an online gaming platform offering a range of games including crash games, fishing games, bingo, arcade titles, and other formats. The platform is operated for players in Bangladesh and all services are provided subject to these Terms.

If you do not agree with any part of these Terms, you must not use the gbagi platform. If you have questions about anything in this document, please contact our support team before registering.

To register and use gbagi, you must meet all of the following requirements:

• You must be at least 18 years of age at the time of registration.
• You must be accessing the platform from a jurisdiction where online gaming is not prohibited.
• You must not be a current employee, contractor, or close family member of a gbagi employee.
• You must not have been previously excluded or banned from the gbagi platform.
• You must be registering on your own behalf and not on behalf of another person.

gbagi reserves the right to request proof of age and identity at any point. If you cannot provide satisfactory documentation, your account may be suspended and any pending withdrawals held until verification is complete.

Each player is permitted to hold one gbagi account only. Creating multiple accounts — whether under the same name, different names, or using different contact details — is a breach of these Terms and will result in all associated accounts being closed.

When registering, you must provide accurate and complete information. This includes your real name, a valid phone number, and any other details requested during the registration process. Providing false information is grounds for immediate account closure.

You are responsible for maintaining the security of your gbagi account. This means keeping your password confidential, not sharing your login details with anyone, and logging out of shared or public devices after each session. gbagi is not responsible for losses that result from you sharing your credentials or failing to secure your account.

If you believe your account has been accessed without your permission, contact gbagi support immediately. We will investigate and take appropriate action, which may include temporarily locking the account while the situation is reviewed.

gbagi supports deposits and withdrawals through bKash, Nagad, and Rocket. All transactions must be made using payment methods registered in your own name. Using a payment method that belongs to another person is not permitted and may result in account suspension.

Deposits are credited to your gbagi account once the transaction is confirmed by the payment provider. In most cases this happens within a few minutes, but processing times can vary depending on the payment method and network conditions. If a deposit does not appear in your account within a reasonable time, contact support with your transaction reference.

Withdrawals are processed subject to identity verification. gbagi may request documentation to confirm your identity before releasing funds. This is a standard procedure and is in place to protect players from fraud. Withdrawal requests are typically processed within 24 hours of approval, though the actual transfer time depends on your payment provider.

Minimum and maximum deposit and withdrawal amounts apply and are displayed within your account dashboard. gbagi reserves the right to adjust these limits at any time with reasonable notice.

Each game available on gbagi operates according to its own specific rules, which are accessible within the game interface. By placing a bet in any game, you confirm that you have read and understood the rules for that game.

All game outcomes on gbagi are determined by certified random number generator (RNG) systems. The results are fair, independent, and cannot be influenced by gbagi, the player, or any third party. For crash games such as Monster Crash, the outcome is cryptographically determined before the round begins and can be verified after the round ends.

Once a game round is complete and the result has been recorded in the system, it is final. gbagi does not reverse game results except in cases of a verified technical fault that demonstrably affected the outcome. If you believe a technical fault occurred during a game, you must report it to support within 72 hours of the round ending.

• Bets placed after a round has closed will not be accepted.
• In the event of a disconnection during a game round, the round will continue and the result will stand.
• gbagi reserves the right to void bets in the event of a confirmed system error that affected the integrity of the round.
• Attempting to exploit bugs, glitches, or unintended game behaviour is a breach of these Terms.

gbagi may offer bonuses, promotions, and other incentives to players from time to time. Each promotion is subject to its own specific terms, which will be clearly stated when the promotion is announced. These Terms apply in addition to any promotion-specific conditions.

Bonuses are credited to your gbagi account and are subject to wagering requirements before they can be withdrawn. The wagering requirement for each bonus will be stated in the promotion terms. Attempting to withdraw bonus funds before meeting the wagering requirement will result in the bonus being forfeited.

gbagi reserves the right to withdraw, modify, or cancel any promotion at any time. If a promotion is cancelled after you have already opted in, any qualifying activity completed before the cancellation will be honoured where reasonably possible.

gbagi expects all players to behave in a way that is fair, honest, and respectful toward other players and toward the platform. The following behaviours are strictly prohibited and will result in account suspension or permanent closure:

• Using automated software, bots, or scripts to interact with the platform or place bets.
• Colluding with other players to gain an unfair advantage in any game.
• Attempting to manipulate game outcomes through any technical or non-technical means.
• Using the platform for any form of money laundering or financial fraud.
• Providing false information during registration or at any point during account verification.
• Harassing, threatening, or abusing other players or gbagi staff through any communication channel.
• Exploiting technical errors or system vulnerabilities for financial gain.

gbagi monitors platform activity and uses fraud detection systems to identify suspicious behaviour. If your account is flagged for investigation, it may be temporarily restricted while the review is in progress. We will notify you of any action taken against your account.

gbagi is committed to providing a safe and responsible gaming environment. We recognise that for some players, gaming can become a problem, and we take our responsibility in this area seriously.

All gbagi players have access to the following responsible gaming tools through their account settings:

• Deposit limits — set a daily, weekly, or monthly cap on how much you can deposit.
• Session reminders — receive alerts after a set period of play to remind you how long you've been active.
• Cooling-off periods — temporarily suspend your account for a set period of time.
• Self-exclusion — permanently close your account if you feel you need to stop playing entirely.

Once a self-exclusion or cooling-off period is activated, it cannot be reversed before the set period expires. This is intentional — these tools are designed to be effective, not easy to bypass. If you need help with any of these tools, contact our support team.

For more information about responsible gaming on gbagi, please visit our dedicated Responsible Gaming page.

gbagi reserves the right to suspend or permanently close any account at any time, with or without prior notice, if we have reasonable grounds to believe that:

• The account holder has breached any part of these Terms.
• The account is being used for fraudulent or illegal activity.
• The account holder has provided false or misleading information.
• The account holder is under 18 years of age.
• Continued operation of the account poses a risk to the integrity of the platform.

If your account is suspended, you will be notified by email or through the platform. You may appeal a suspension by contacting gbagi support. We will review the situation and respond within a reasonable timeframe.

If an account is closed due to a breach of these Terms, any remaining balance may be forfeited depending on the nature of the breach. In cases where the closure is not related to misconduct — for example, if you choose to close your own account — your remaining balance will be returned to you via your registered payment method.

gbagi provides the platform on an "as is" basis. While we make every effort to ensure the platform is available, reliable, and free from errors, we cannot guarantee uninterrupted access or that the platform will be free from technical issues at all times.

To the maximum extent permitted by applicable law, gbagi is not liable for:

• Any loss of funds resulting from a player's own decisions or betting activity.
• Losses caused by internet connectivity issues on the player's side.
• Losses resulting from unauthorised access to a player's account due to the player's own negligence.
• Any indirect, consequential, or incidental losses arising from use of the platform.

In cases where gbagi is found to be liable for a loss, our liability is limited to the amount of the affected transaction. We are not liable for any amount beyond this.

gbagi collects and processes personal data in accordance with our Privacy Policy. By registering an account, you consent to the collection and use of your data as described in that document.

We do not sell your personal data to third parties. Data is shared only where necessary to operate the platform — for example, with payment processors to handle transactions, or with verification services to confirm your identity.

For full details on how gbagi handles your data, please read our Privacy Policy.

gbagi may update these Terms and Conditions from time to time. When we make changes, we will update the "last updated" date at the top of this page and, where the changes are significant, notify players via email or an in-platform notification.

Continued use of the gbagi platform after changes have been published constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you should stop using the platform and contact support to close your account.

If you have any questions about these Terms and Conditions, or if you need to raise a concern about your gbagi account, please get in touch with our support team. We're available 24 hours a day, 7 days a week.

You can reach us through the live chat on the gbagi platform, or by emailing us at [email protected]. For account-specific queries, please have your registered phone number ready so we can locate your account quickly.

For responsible gaming support, visit our Responsible Gaming page or contact support directly — our team is trained to handle these conversations with care.